Frequently Asked Questions
What is the latest I can bring mail to UMS?
University Mail Services Operational hours are 8:00 a.m. to 5:30 p.m. Monday through Friday. UMS is closed on all University Holidays. Mail is dispatched to our Local Post office daily at 4:00 p.m.
What are University Mail Services’ holiday hours?
University Mail Service operational hours are 8 am to 5:30 p.m. Monday through Friday and closed on all University Holidays.
Does University Mail Services sell stamps?
University Mail Services does not currently offer this service. Stamps may be purchased from UNC Student Stores located at 207 South Rd, Daniels Building.
How does my student (son or daughter) receive mail or packages that are sent to them?
University Mail Services currently does not process and deliver student mail. Student mail/package center is operated by Housing and Residential Services.
Change of your address
A change of your campus location must be acted upon promptly. It is solely up to you and your department to make arrangements on receiving mail that is still addressed to your old location. Campus Mail Service will not redirect mail that has an incorrect BOX number. It is your responsibility to make sure the people who send you mail have your correct campus address.
I didn’t include my Campus Box Number in my address will I still receive my mail/package?
Mail that is vaguely addressed could delay the delivery of your mail or result in having the mail piece returned to you for a deliverable address. It is very important to have the faculty/staff directory updated with correct and complete contact information.
How do you want me to write my address?
Write your address as shown below which will include your street address for carriers like FedEx and UPS, and Campus Box number for University Mail services (UMS). With the complete address below, mail will be delivered by the service provider utilized.
|University||Faculty & Staff|
|Full name (First & Last) as it appears in Directory
Bldg & room
Campus Box #
City, state & zip+ CB#
|Prof. Ian Faculty
Room 0140 Bioinformatics Building
130 Mason Farm Rd.
Campus Box #1895
Chapel Hill NC 27599-1895
Why is there a delay in delivering mail without Campus Box numbers?
Our goal is to deliver every piece of mail the same day it is received. However, we sort and deliver by Campus Box number only. Consequently, processing mail without CB numbers may result in delays and/ or non – delivery.
I always use our departmental courier. Why do I have to use a complete address?
Often, courier mail finds its way to interoffice mail. To ensure that your mail reaches its destination, it’s always best to include the full name and box number. No harm if you want to add the department name, but don’t abbreviate, and don’t assume the department name is an adequate substitute.
Why do I always get mail for people who don’t work here?
We deliver by campus box numbers, not names. Make sure that you change your campus box number in the directory whenever you move to ensure you continue to get mail intended for you.
Can I get my personal mail and packages delivered to me at UNC?
Campus mail is for business use only, one of the reasons we don’t forward mail when you transfer from one location to another. We assume the mail is for the person who is handling your former responsibilities
Why can’t you expedite looking up box numbers for important mail, at least?
Every piece of UNC mail —acceptance letters, grant info, tax info, etc. — is important to the person to whom it’s addressed. Again, University Mail Services sees more than 10 percent of mail a day without box numbers. We must rely on you to ensure that your mail is addressed correctly.
US Postal Service Tools
University Mail Services
130 Mason Farm Rd, CB #1895
Chapel Hill, NC 27599-1895
Corner of Mason Farm Road
and Daniels Drive
Email: Questions or Comments
Mail Services Requests
Hours: 8 a.m. to 5:00 p.m.
Monday through Friday
Closed on all University holidays.
Commitment to Quality
“In an effort to consistently monitor efficiency and quality standards, we periodically conduct route delivery and mail audits to identify and resolve areas of concern.”
Management, University Mail Services